I. General Information
This website (“Langkawi Runcit Website”) is owned and operated by Langkawi
Runcit Stores (Malaysia) Sdn Bhd (“Langkawi Runcit ”).
Access & Use
Your access to, and use of the materials contained in, the Langkawi Runcit Website
is conditional on your acceptance and compliance with the terms, conditions, notices
and disclaimers contained in this document or elsewhere on the Langkawi Runcit
Website (“Terms and Conditions”). By using Langkawi Runcit Website, you agree to
be bound by these Terms and Conditions.
Langkawi Runcit reserves the right to amend the Terms and Conditions without
notice at any time. Your use of our Langkawi Runcit Website following such changes
constitutes your agreement to be bound by the new Terms and Conditions.
To register with the Langkawi Runcit Website, you must be over eighteen (18) years
of age.You must ensure that the details provided by you on registration or at any
time are correct and complete. You must inform us immediately of any changes to
the information that you provided when registering by updating your personal details.
Information Collected & Use of Information
Langkawi Runcit collects the details provided by you on registration together with
information we learn about you from your use of our service and your visit to Langkawi Runcit
By using the Langkawi Runcit Website, you expressly accept and give your unconditional
consent that we may use any and/or disclose information about your demographics
in any manner which does not reveal your identity for purpose of marketing,
promotional, strategic development, research and customer care.
Standard eCoupon Terms and Conditions
Your use of an eCoupon indicates your agreement to be bound by these eCoupon
Terms and Conditions.
Langkawi Runcit reserves the right to withdraw or cancel an eCoupon for any reason at any
Langkawi Runcit shall not be liable to any customer or household for any financial loss arising
out of the refusal, cancellation or withdrawal of any eCoupon or any failure or
inability of a customer or household to use an eCoupon for any reason.
Security and Fraud
When you use an eCoupon you warrant to Langkawi Runcit that you are the duly authorised
recipient of the eCoupon and that you are using it in good faith. If you redeem,
attempt to redeem or encourage the redemption of eCoupons to obtain discounts to
which you or a third party are not entitled you may be committing a civil or criminal
If we reasonably believe that any eCoupon is being used unlawfully or illegally we
may reject or cancel any eCoupon and you agree that you will have no claim against
us in respect of any rejection or cancellation. Langkawi Runcit reserves the right to take any
further action it deems appropriate in such instances.
The content of the Langkawi Runcit Website is protected by copyright, trade marks, database
and other intellectual property rights. You may retrieve and display the content of the
Langkawi Runcit Website on a computer screen, store such content in electronic form on disk
(but not any server or other storage device connected to a network) or print one
copy of such content for your own personal, non-commercial use, provided you keep
intact all and any copyright and proprietary notices. You may not otherwise
reproduce, modify, copy or distribute or use for commercial purposes any of the
materials or content on the Langkawi Runcit Website without written permission from Langkawi Runcit
No licence is granted to you in these Terms and Conditions to use any trade mark of
You may not use the Langkawi Runcit Website for any of the following purposes:
disseminating any unlawful, harassing, libellous, abusive, threatening, harmful,
vulgar, obscene, or otherwise objectionable material;
transmitting material that encourages conduct that constitutes a criminal offence,
results in civil liability or otherwise breaches any relevant laws, regulations or code
of practice; c. gaining unauthorised access to other computer systems;
interfering with any other person's use or enjoyment of the Langkawi Runcit Website;
breaching any laws concerning the use of public telecommunications networks;
making, transmitting or storing electronic copies of materials protected by copyright
without the permission of the owner.
You will indemnify us against all losses, liabilities, costs and expenses reasonably
suffered or incurred by us, all damages awarded against us under any judgment by
a court of competent jurisdiction and all settlements sums paid by us as a result of
any settlement agreed by us arising out or in connection with:
any claim by any third party that the use of the Langkawi Runcit Website by you is defamatory,
offensive or abusive, or of an obscene or pornographic nature, or is illegal or
constitutes a breach of any applicable law, regulation or code of practice;
any claim by any third party that the use of the Langkawi Runcit Website by you infringes that
third party's copyright or other intellectual property rights of whatever nature; and
any fines or penalties imposed by any regulatory, advertising or trading body or
authority in connection with the use of the Langkawi Runcit Website by you.
Availability of the Langkawi Runcit Website
Although Langkawi Runcit Website aims to offer you the best service possible, Langkawi Runcit Website
makes no promise that the services at the Langkawi Runcit Website will meet your
requirements. Langkawi Runcit Website cannot guarantee that the service will be fault free. If a
fault occurs in the service you should report it by email at feedback@my.Langkawi Runcit.com
and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Langkawi Runcit Website may occasionally be restricted to allow for repairs,
maintenance or the introduction of new facilities or services. Langkawi Runcit Website will
attempt to restore the service as soon as it reasonably can.
Langkawi Runcit Website's right to suspend or cancel your registration
Langkawi Runcit Website may suspend or cancel your registration immediately at our sole
discretion without assigning any reason whatsoever.
You can cancel this agreement at any time by informing us in writing. If you do so,
you must stop using the Langkawi Runcit Website.
The suspension or cancellation of your registration and your right to use the Langkawi Runcit
Website shall not affect either party’s rights or liabilities.
Paragraphs 8, 9 and 12 of these Terms and Conditions shall survive cancellation.
Langkawi Runcit Website's liability
The Langkawi Runcit Website is provided by Langkawi Runcit without any warranties or guarantees of any
kind either express or implied, including without limitation, warranties of title or
implied warranties of merchantability of fitness for a particular purpose. You must
bear the risks associated with the use of the Internet.
Langkawi Runcit will ensure that information or material included on the Langkawi Runcit Website is
correct, reputable and of high quality. Langkawi Runcit will not be responsible for any errors or
omissions or for the results obtained from the use of information or for any technical
problems you may experience with the Langkawi Runcit Website. If Langkawi Runcit is informed of any
inaccuracies in the information or material on the Langkawi Runcit Website, Langkawi Runcit will attempt
to correct the inaccuracies as soon as it reasonably can.
In particular, Langkawi Runcit disclaim all liabilities in connection with the following:
incompatibility of the Langkawi Runcit Website with any of your equipment, software or
technical problems including errors or interruptions of the Langkawi Runcit Website;
unsuitability, unreliability or inaccuracy of the Langkawi Runcit Website;
inadequacy of the Langkawi Runcit Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to
you/or any third party for any consequential or incidental damages (including but not
limited to loss of revenue, loss of profits, loss of anticipated savings, wasted
expenditure, loss of privacy and loss of data) or any other indirect, special or punitive
damages whatsoever that arise out of or are related to the Langkawi Runcit Website.
These Terms and Conditions shall be governed by and construed in accordance with
the laws of Malaysia and any disputes will be resolved exclusively only by the Courts
Langkawi Runcit makes no promise that materials on the Langkawi Runcit Website are appropriate or
available for use in locations outside Malaysia, and accessing the Langkawi Runcit Website
from territories where its contents are illegal or unlawful is prohibited. If you choose
to access this site from locations outside Malaysia, you do so on your own initiative
and are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these
Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court
having competent jurisdiction, the invalidity of that provision will not affect the validity
of the remaining provisions of these Terms and Conditions, which shall remain in full
force and effect.
If you breach these Terms and Conditions and Langkawi Runcit Website ignores this, Langkawi Runcit will
still be entitled to use its rights and remedies at a later date or in any other situation
where you breach the Terms and Conditions.
Langkawi Runcit shall not be responsible for any breach of these Terms and Conditions caused
by circumstances beyond its control.
II. About Guide Price
Please note that the prices on Langkawi Runcit’s eshop website are guide prices only and are
only approximate. The total guide price shown in the Customer’s shopping trolley
and order confirmation email may differ from the Customer’s final bill.
The variance between guide price and the Customer’s final amount charged will be
due to one or more of the following reasons:-
1. Weighed products
The guide price on the website uses an estimate weighed products such as fruits or
vegetables. But what you pay will be based on the exact weight of your product, so
the price may vary slightly.
Where the product is unavailable on the day of the delivery, the driver will bring a
substitude product that you can choose to accept or decline. The price of the product
is likely to be slightly different from the price of your original product.
3. Changing in-store prices
The guide price is based on today's prices in store, however what you pay will be
based on the store price of the products on the day of your delivery.
4. Promotion dates
Any products on promotion need to be deliverec before the promotion and end date
(shown on the product page) to qualify for the promotional price. If your delivery slot
is booked for after the promotion end date, the promotion price will not be applied.
If the value of the goods delivered is higher than the value stated in the order
confirmation or if the Customer considers that the difference between the price
charged and the guide price shown on the website is unacceptable, the Customer
has every right not to accept the goods . The amount for goods that have not been
accepted shall not be charged to the Customer’s payment card if he/she has
provided payment card details in advance in order to pay online .
About total Clubcard points
This is the total Clubcard points that the Customer has earned from this order
inclusive of delivery charge.
About total Multibuy savings
This is the amount the Customer has saved from Buy 1 Get 1 Free and Multibuy
III. Product Terms & Conditions
f. Return of non-perishable items
i. Customer Services
These Product Terms & Conditions shall be governed by and construed in
accordance with the laws of Malaysia and any disputes will be decided only by the
If any of these Product Terms & Conditions are held by any court of competent
authority to be unlawful, invalid or unenforceable, in whole or in part, this will not
affect the validity of the remaining Product Terms & Conditions which will continue to
be valid and enforceable to the fullest extent permitted by law.
This Langkawi Runcit Online Shopping website is owned and operated by Langkawi Runcit Stores
(Malaysia) Sdn Bhd (“Langkawi Runcit”).
Please read these Product Terms & Conditions carefully as they affect your rights
and liabilities under the law and set out the terms under which Langkawi Runcit makes the
products available to you ("Product Terms").
Please note that the prices on Langkawi Runcit Online Shopping website are guide prices only
and are only approximate. The total guide price shown in the Customer’s shopping
trolley and order confirmation email may differ from the Customer’s final bill.
The actual price the Customer pays will be the price charged in store at the time the
Customer’s order is picked for delivery. The actual order value cannot be determined
until the day of delivery because the prices stated on the website may vary either
above or below the prices in store on the day your order is picked and delivered.
At the time of delivery the price of certain items may differ from the price quoted on
the Langkawi Runcit Online Shopping website. If the value of the items delivered is higher than
the value stated in the order confirmation or if the Customer considers that the
difference between the price charged and the guide price shown on the Langkawi Runcit Online
Shopping website is unacceptable, the Customer has every right to reject the goods.
The amount for the goods that are rejected shall not be charged to the Customer’s
payment card, if the Customer has provided payment card details in advance in
order to pay online.
When requesting goods by weight, Langkawi Runcit reserves the right to supply goods with a
weight difference. However Langkawi Runcit shall make every effort to ensure the weight
difference is minimal and as close to Customer’s request.
The cost of the services is not included in the price of the goods. The information
about the cost of the services is available on the Langkawi Runcit Online Shopping website
once the Customer books a delivery slot.
The availability of the goods presented on the Langkawi Runcit Online Shopping website
depends on stock in stores and Langkawi Runcit does not guarantee the availability of goods.
In order to ensure that goods are available to all customers, Langkawi Runcit has the right to
set maximum limits in advance for the purchase of individual items by a single
Customer. For example, if the Customer makes an order of 10 bottles of chilli sauce
which would use up all the stock of that store, the store may only deliver 5 bottles.
The Customer shall always be notified in advance if the goods requested cannot be
delivered by reason that it has exceeded the maximum or restricted limit.
If the goods requested by the Customer are unavailable due to factors beyond
Langkawi Runcit’s control, Langkawi Runcit shall make every effort to offer a substitute item which is
closest in terms of price and type to the originally requested item.
On delivery the substituted goods will be separated from the other products
requested by the Customer and the customer shall be entitled to refuse to accept the
substituted goods either in full or partially. The amount for the goods that are not
accepted shall not be charged to the Customer’s payment card, if the Customer has
provided payment card details in advance in order to pay online.
There will be no contract of any kind between the Customer and Langkawi Runcit unless and
until Langkawi Runcit actually dispatches the goods to Customer. Customer’s order is an offer
to buy from Langkawi Runcit. Nothing that Langkawi Runcit does or says will amount to any acceptance of
that offer until Langkawi Runcit actually dispatches the goods to Customer. At any point up until
then, Langkawi Runcit may decline to supply the goods to Customer without giving any reason.
At the moment that the goods are dispatched (and not before), a contract will be
made between Langkawi Runcit and Customer, and Customer will be charged for the goods.
The Langkawi Runcit Online Shopping service is available for non-commercial and domestic
use only. Langkawi Runcit reserves the right to refuse orders from businesses or that we
consider are for commercial or other non-domestic concerns.
To ensure availability of all our products customers may be limited to a maximum
number of items.
Delivery will be made to the address specified by Customer on the completed order
Langkawi Runcit will deliver Customer’s order to the main entrance of the delivery address. At
Customer’s request, our Langkawi Runcit driver may carry Customer’s order into the delivery
address, for example, to a particular floor in an apartment block or into the kitchen
but only if : a) the driver has the Customer’s permission, b) the driver believes that it
is safe and practical to do as Customer requests, c) there is no obstacle preventing
entrance, for example a locked main door. Langkawi Runcit always reserves the right to deliver
only to the main entrance of the delivery address.
The Langkawi Runcit Online Shopping delivery service is available in selected areas. To check
whether we deliver in your area, go to our checker to find out where we deliver.
Delivery times will be agreed with the Customer at the time of placing Customer
order and booking a delivery slot.
All goods must be received by an adult aged 18 years or over. If the driver has doubt
over the age of the person receiving the goods, he is entitled to ask such person to
show an identity card to prove his/her age. If the person is shown not to be over 18
and no other person can receive the goods, Langkawi Runcit shall not hand over the goods.
If there is nobody qualified to receive the goods at the agreed time and place
specified by the Customer, we will leave notification of attempted delivery and
Customer will need to contact customer services to re-arrange delivery.
If paying by card at the door, the cardholder must be present.
If Customer requests for redelivery, Langkawi Runcit is entitled to charge for providing the
Whilst we make every effort to deliver all Customer goods in the agreed time, Langkawi Runcit
will not be liable if it fails to do so in part or in full due to circumstances beyond its
f. Returns & Refunds
When you buy from the Langkawi Runcit Online Shopping website, we want you to be happy
with your purchase. However, we know sometimes you may need to return goods.
This policy sets out when you can return goods, and how to do so.
If you change your mind
If you change your mind, we offer a refund or exchange of certain goods within
certain time periods (please see the table below).
Product Period of Return
Perishable goods (e.g. meat, vegetables) Hand back to the driver at the time of
Non-perishable goods (e.g. toiletries, cleaning products) Hand back to the driver at
the time of delivery
Bring to the Langkawi Runcit hypermarket store printed on the delivery documents within 14
days of delivery along with proof of purchase
Electrical goods Please refer to Electrical Appliances Returns Policy here
You should please take reasonable care of the goods whilst they are in your
possession (reasonable care includes inspecting goods, but would not extend to
your opening certain goods, for example, sealed cleaning products).
If you have received faulty or damaged goods
You may hand any faulty or damaged goods back to the driver at the time of delivery
for a refund or return to the Langkawi Runcit Hypermarket store printed on the delivery
documents (with proof of purchase) for a refund or exchange. At the Customer
Services desk you can request a refund.
When you return goods
Customer shall return goods at his/her own cost. Goods returned shall be refunded
at the price which the Customer had paid at the point of delivery.
Please note that, in the event of a refund, all Clubcard points received for the
purchase of the refunded goods will be removed from Customer Clubcard account.
For the avoidance of doubt, this provision does not affect the rights of the Customer
for non-acceptance of substituted goods.
Customer can cancel or change any of Customer’s current orders up to 11pm on the
evening before the shopping is due to be delivered. If in an emergency, the
Customer needs to cancel the order after this time, Customer may contact Customer
Services and we will try our best to help.
Please note that orders cannot be cancelled by email.
You can use a debit or credit card to pay for your shopping. We accept the following
payment providers, issued by banks in Malaysia:
You can pay at the door by card. In this case you will not be charged for your
shopping until after your shopping has been delivered to you.
Full payment card authorisation for the amount corresponding to the total price of
goods (including service charges) that the Customer has requested shall be made
on the day the goods are delivered to the Customer.
Unfortunately we will not accept cash as payment for your shopping. This is because
our drivers cannot carry cash with them due to safety reasons.
Our liability to you in connection with any order will not exceed the total price
charged for the relevant items.
i. Customer Services
If you have an order query, please e-mail us at email@example.com
I. General Information